In order to better serve you and future buyers, Patterson Construction appreciates your honest evaluation of our performance by surveys, letters, and emails or by phone calls. We, at Patterson Construction, are constantly trying to improve our performance and realize our reputation, referrals and sales depend on your satisfaction.

As you fill out the following Buyer's Surveys, please be honest and frank and know that we value your opinion. Be assured that we read each survey and know that each survey is taken very seriously in hopes of better serving you and our future buyers.

    BUYER

    Full Name:

    Email:

    Subdivision/Lot:

    Have you ever built a new home before?

    How did you first hear about Patterson Construction?
    SALES

    Who was your sales agent?

    Did your salesperson give prompt and effective services?

    Did your salesperson ask for/earn referrals from you?

    Did they explain/encourage our in-house services?

    Did your salesperson axplain the procedure for a Change Order?

    Did your salesperson do a closing packet?

    Salespersons overall effectiveness/helpfulness?

    OFFICE STAFF

    Office Staff effectiveness during this phase?

    Rate our selection of floor plans?

    SUPERINTENDENT

    Who was your superintendent?

    Did you receive prompt responsiveness to your questions and concerns?

    Did you do a change order?

    Was your home completed on time?

    If not, what factors do you feel contributed most?


    Did he do a final walk through with you?

    How many walk-throughs were there?

    Were your walk-through/hit list items completed prior to closing?

    Rate the superintendents overall effectiveness?

    CONSTRUCTION

    Which sub do you think provided the best service and/or highest quality?


    Which sub do you think provided the worst service and/or lowest quality?:


    Overall rating/quality of construction phases?

    LENDER

    Who was your lender?

    Did your lender follow through in servicing your loan to completion?

    Would you use your lender again?

    Lender rating:

    CLOSING/TITLE COMPANY

    Where did you close?

    Overall rating of closing office and closing:

    OVERALL

    Would you choose Patterson Construction to build again?

    Would you recommend Patterson Construction to someone else?

    If yes, we would invite you to fill out a referral rewards application here on our website at your convenience!

    Someone or something that was exceptional and why:


    Anything or anyone that was troublesome or frustrating and why:


    Additional comments:


    *All information is given solely to Patterson Construction and will be respected and kept private. We absolutely do NOT sell your information.

 

 


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